Privacy Policy

Leak Detection UK

At Leak Detection UK, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK data protection law (UK GDPR).

1. Information We Collect

We may collect personal information such as:

Name, address, email, and phone number
Property details when providing leak detection or repair services
Payment and invoice details (processed securely through third-party providers)
Technical data like IP address, browser type, and website usage (via cookies)

2. How We Use Your Information

We use your data to:

Provide leak detection and repair services
Respond to enquiries and send quotes or invoices
Improve our website and customer experience
Comply with legal and accounting obligations

We do not sell or share your personal data for marketing purposes.

3. Sharing Your Data

We may share information with trusted third parties, including:

Payment processors (e.g., Stripe or PayPal)
Subcontractors or engineers assisting with service delivery
Legal, accounting, or regulatory bodies when required by law

All partners are required to keep your information safe and confidential.

4. Data Retention

We retain your data only as long as necessary to provide our services and meet legal obligations (usually up to 6 years for business records).

5. Cookies

Our website uses cookies to improve functionality and collect analytics. You can manage or disable cookies in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data
Object to certain processing activities
Withdraw consent for marketing or cookie use

To exercise these rights, contact us at privacy@leak-detection.co.uk.

If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Updates

We may update this Privacy Policy from time to time. Please check this page for the latest version.